Privacy Policy



1.     Information We May Receive From You.  We may collect information from you, including, but not limited to your first name, last name, email, profile photo, job title, industry, employer when you create an account to log in to our network or at other times. We retain information that you post or store through your account and/or on our website. If you exchange any messages through our site or through our service, we may store those as well.  If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. We will collect any information you upload to the Service. For example, when you provide us with answers to questions, provide video responses or participate in video conferences for role-playing, we retain that information.


2.     Information We May Receive From Third Parties. We may receive information about you from third parties. For example, if you are employed by a company or are seeking employment with a company, we may receive information about you from such company. This information could include, but is not limited to, information provided by a past, current, or potential employer. If you link your SkillStore account to any third party website (e.g. Facebook or LinkedIn) we may receive information about you from those sites. We also may use third parties to assist in providing the services (e.g., payment processors, video services providers, third party support functionality) and we may receive information from those third parties in connection with providing the Services.  You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the service. You may also unlink your third party account from the service by adjusting your settings on the third party service and emailing us at


3.     Information Collected via Technology.  To make our website, applications, and related services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including browser type, mobile device ID and device data, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.  We also use Cookies (as defined below) and navigational data to gather information regarding the date and time and duration of your visit and the solutions and information for which you searched and which you viewed.  This information includes, without limitation, characters you type, your search and browsing history, articles you click, and pages you view.  Like most Internet services, we automatically gather this information and store it in log files each time you visit our website or access your account on our network.  “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website.  Persistent Cookies can be removed by following Internet browser help file directions.  If you choose to disable Cookies, some areas of our website or service may not work properly.  We may also collect precise location information in order to enhance your use of the services. We use Google Analytics on our site. Google Analytics is a web analytics service provided by Google. Google Analytics uses cookies to collect anonymous traffic data to help use analyze how users use the website. The information generated by a cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for us and providing other services relating to site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes described in this Privacy Policy.


4.     Do Not Track.  We do not respond to browser-based “do not track” signals. However, some third party sites who push consent to our site do keep track of your browsing activities over time and across different websites when they serve you content, which enables them to tailor what they present to you.


Use of Your Data

5.     General Use.  In general, information you submit to us is used either to respond to requests that you make, or to aid us in serving you better.  SkillStore uses your information for research and marketing purposes; to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website and services; improve the quality of experience when you interact with our website and services; send you administrative e-mail notifications; respond to your inquiries related to employment opportunities or other requests; send promotional communications; send upgrades and special offers related to our services and for other marketing purposes of SkillStore or our third party companies; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback. We may also contact you about a professional opportunity in which you may be interested.


6.     Creation of Anonymous Data.  We may create anonymous data records from information by excluding information (such as your name) that makes the data personally identifiable to you.  We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our services and improve site navigation.  SkillStore reserves the right to use and disclose anonymous data to third party companies for any purpose in its discretion.


7.     Feedback.  If you provide feedback on any of our services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your information.  SkillStore will collect any information contained in such communication and will treat the information in such communication in accordance with this Privacy Policy and Terms of Use.


Disclosure of Your information

8.     Affiliates.  Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), we may in the future.  We may share some or all of your information with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy.  If another company acquires our company or our assets, that company will possess the information collected by it and us and will assume the rights and obligations regarding your information collected by us as described in this Privacy Policy.


9.     Other Disclosures.  Regardless of any choices you make regarding your information (as described below), SkillStore may disclose information if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on SkillStore; or (b) protect or defend the rights or property of SkillStore or users of the services.


10.  Disclosure to Third Party Service Providers.  We may share your information with third party service providers to provide you with the services that we offer you; to conduct quality assurance testing; to facilitate creation of accounts; to facilitate your use of the service; to process any transactions you make through our website or service, or to provide technical support.  Except as set forth in this Privacy Policy, these third party service providers are required not to use your information other than to provide the services requested by SkillStore.  You expressly consent to the sharing of your information with our contractors and other service providers for the sole purpose of providing services to you.


11.  Clients. In the course of our services, we may disclose your personal information to clients who have engaged our services.  We disclose assessment and other information to the employer/client that has engaged us and to designated client personnel. We share progress, performance and behavioral information with the employer through whom you were invited to participate in SkillStore. Assessment and other personal information collected by us or provided by our client may be maintained at a client site or in our database, to which our client, and certain personnel designated by our client, will have access both during and after the conclusion of our assignment. In the course of our services, we may provide personal information regarding candidates, including the results of assessments taken through our Services and related data, to prospective employers that have engaged us to fulfill search requests, or to reference sources.


Your Choices Regarding Your Information

12.  Choices.  We offer you choices regarding the collection, use, and sharing of your information.  We will periodically send you free newsletters and e-mails that directly promote the use of our site or services and may contain advertisements for third party companies.  When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).  Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties.  Despite your indicated e-mail preferences, we may send you emails related to your account or transactions thereunder, or notices of any updates to our Terms of Use or Privacy Policy.


13.  Changes to Information.  You may change any of your information in your account by sending an e-mail to us at the e-mail address set forth below.  You may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).  When we delete any information, it will be deleted from the active database, but may remain in our archives.


14.  A Note to Users Outside of the United States.  Your information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of information may be less stringent than the laws in your country.


15. Safe Harbor. ESherpa, Inc. DBA SkillStore complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. SkillStore has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the Safe Harbor program, and to view our certification page, please visit

In compliance with the US-EU and US-Swiss Safe Harbor Principles, SkillStore commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact SkillStore at:

SkillStore has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.